Customer Relationship Management (CRM) is a program that provides the tools and capabilities needed to maintain the relationship with customers before and after sales. CRM manages sales leads, accounts information, adds and organizes contacts, and automate schedule meetings. CRM help Your sales team work more effectively and can create a sale faster. CRM also have the capabilities managing Marketing Campaign and therefore Increase sales activities.

With CRM , a company can increase its quality of service and create an impression to the customers that they are given personalized service, and consequently it will gain customers loyalty. CRM are easy-to-use, Web-based, and available on a subscription basis. With CRM, organizations can act immediately to improve sales, service, and marketing effectiveness - while still keeping strategic options open and without compromising cost-effectiveness or user adoption.

Marketing & Sales Force Automation :

• Leads Information Activities
• Leads Analysis by Lead Source, Line of Business, Leads Period or Segmented Market
  Assign sales leads to sales person or to sales team
• Automatic Contact Schedule System
• Contact Management by Contact Schedule
• Flexible Setup Business Process with Parameter Control
• Monitoring Contact Activities of the Sales person or the Sales Team
• Monitoring probability level of potential customer
• Monitor the performance of the sales person or the sales team
• Create Quotation and Order Facility
• Sales, AR, and Product History and Information
• Marketing Campaign by SMS or E-mail
• Customer Information Database
• Link to Other modules such as Sales Order, Inventory Control , Account Receivable

Module

• Customer Service & Support : (Optional)
• Complaint Receiving Facility from Internet or SMS
• Early Warning Respond Time Received by SMS or E-mail
• Monitoring Complaint Status
• Outstanding Complaint Status Report
• Keeps Track of Complete Information Histories
• Keeps Track of Customer Satifaction after Sales Service
• Link to Service Management Module

Others Facility :

• Dashboard & Report Facility
• Integration with Microsoft Outlook or Outlook Express
• Support to Web Technology or WAP Technology